Privacy Policy

This Privacy Policy describes how Santomieri Systems ("we," "us," or "our") collects, uses, protects, and discloses personal information when you visit or use santsys.com and any services we provide directly or through our website (collectively, the "Site" and "Services").

By accessing or using the Site or Services, you acknowledge and agree to the collection, use, and disclosure of information described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or Services.

1. Information We Collect

We collect information that is necessary to operate our business, respond to inquiries, provide professional services, and improve the experience of visitors to our Site.

a. Information You Provide

We may collect information you voluntarily provide to us, including:

• Name, email address, phone number, and mailing address
• Business or project details submitted through contact forms
• Billing, payment, or service information as required to fulfill a contract
• Communications, requests, or inquiries you send to us
• Information provided in surveys, interviews, or consultations

b. Information Collected Automatically

When you visit our Site, we may automatically collect certain technical and usage information, including:

• General geographic location
• Browser type, device type, operating system, and screen resolution
• Pages viewed, time spent on the Site, click activity, and referring websites
• Cookies, web beacons, and similar tracking technologies

c. Information from Third Parties

We may also receive information about you from third-party sources, such as business contact information from publicly available sources, lead generation tools, or marketing partners, where permitted by law.

2. How We Use Your Information

We use personal information for the following purposes:

• To respond to inquiries, requests, and service discussions
• To provide consulting, development, design, and technical services
• To manage contracts, proposals, invoices, and payments
• To communicate with clients, prospects, and partners about projects and updates
• To maintain and improve our website, performance, and user experience
• To analyze traffic, measure engagement, and improve marketing effectiveness
• To secure and protect our Site, systems, and business operations
• To comply with legal, regulatory, contractual, and audit obligations
• To send administrative, service-related, or marketing communications, where legally permitted and with opt-out options available

We do not use personal information in ways that are incompatible with the purposes described above.

3. Legal Basis for Processing

We process personal information only where we have a lawful basis to do so. This may include:

• Performance of a contract or pre-contractual steps related to our services
• Our legitimate business interests, such as improving our services and protecting our operations
• Your consent, where required or requested
• Compliance with legal or regulatory obligations

Where applicable, we will provide clear notice and obtain consent before collecting or using information in ways that require it.

4. Cookies, Analytics, and Tracking

We use cookies and similar technologies to support the operation of our Site, remember preferences, and understand website usage. These may include essential cookies, analytics cookies, and functionality cookies.

We may use services such as Google Analytics and related tools to collect aggregated information about visits, traffic sources, and user behavior. These tools may process information such as IP addresses, browser details, and pages visited, in accordance with their privacy policies.

We may also use Microsoft Clarity to understand how visitors use the Site through behavioral analytics, heatmaps, and session recordings. Clarity may use cookies and similar technologies when consent is granted. When consent is denied, Clarity operates with limited, cookieless tracking where supported. More information is available in Microsoft's Privacy Statement.

You can manage your cookie preferences through your browser settings or by using available cookie controls on our Site. Disabling cookies may affect the functionality of certain features.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information for monetary consideration. We may share information only in limited circumstances, including:

• With trusted service providers who support our operations, such as hosting, analytics, payment, email, or customer support vendors
• With professional advisors, including legal, accounting, or security advisors, bound by confidentiality obligations
• When required by law, court order, subpoena, regulation, or governmental request
• To protect our rights, property, or safety, or the rights, property, or safety of others
• In connection with a merger, acquisition, sale of substantially all assets, or similar business transaction

Any third party with whom we share information will be required to use that information only to perform services for us and to protect it in a manner consistent with applicable privacy laws.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to satisfy legal obligations, to resolve disputes, and to enforce agreements. When information is no longer needed, we will delete, destroy, or anonymize it in a secure manner when feasible and permitted by law.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include secure data storage, restricted access to personal data, encryption in transit where appropriate, and routine review of our systems and procedures. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed in jurisdictions outside your place of residence, including the United States, where data protection laws may differ from those in your home country. When we transfer personal information across borders, we use reasonable safeguards and rely on lawful transfer mechanisms recognized by applicable law.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to applicable exceptions
• Object to or restrict certain processing activities
• Request portability of your data where required by law
• Opt out of marketing communications at any time
• Submit a complaint to a relevant data protection authority

To exercise these rights, please contact us using the information provided below. We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent where required by law. If we become aware that we have collected information from a child in violation of applicable law, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any revisions will be posted on this page with an updated effective date. Your continued use of the Site or Services after such changes become effective constitutes your acceptance of the revised policy.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy, our data practices, or your rights, please contact us using the contact details provided on our website or through the channels listed on our contact page.